Customer Service Center

Returns & Product Sizing

It is important that you have the following information in advance of placing your UjENA Mexico order. We want to make sure you get the right fit. We suggest that you take out a tape measure and take your measurements before deciding on what size to order. Be sure to read our return and exchange policy and check out our different shipping options.

Please see our information about:

If you still have questions after following the links above, please email us at orderdesk@ujena.com

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Product Sizing

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Chart A - Bikinis, Casual Tops, Activewear & Intimates

UjENA Mexico Sizes
XS/P
S
M
L
LL
1X
2X
3X
Bust
31/33
33/34
34/36
36/38
38/40
40/42
42/44
44+
Cup
AA/A
A/B
B/C
C
D
DD
DDD
E
Waist
22/23
24/25
25/27
27/29
29/31
31/33
33/35
35/37
Hips
31/33
33/35
35/37
37/39
39/41
41/43
43/46
46/49

Chart B - One Pieces, Dresses & Pants

UjENA Mexico Sizes
XS/P
S
M
L
LL
1X
2X
3X
US Dress Size
1/2
2/4
6/8
8/10
12/14
16
18
20

International Sizing

Chart A - Bikinis, Casual Tops, Activewear & Intimates

UjENA Mexico Sizes
XS/P
S
M
L
LL
1X
2X
Bust (in cm.)
78.5/84.0
84.0/86.5
86.5/91.5
91.5/96.5
96.5/101.5
101.5/106.5
106.5+
Cup
AA/A
A/B
B/C
C
D
DD
DDD
Waist (in cm.)
56.0/58.5
61.0/63.5
63.5/68.5
68.5/73.5
73.5/78.5
78.5/84.0
84.0/89.0
Hips in cm.)
78.5/84.0
84.0/89.0
89.0/94.0
94.0/99.0
99.0/104.0
104.0/109.0
109.0/117.0

Chart B - US Dress Size In Centimeters

Dress Size
4
6
8
10
12
14
16
18
Bust (cm)
80.0
82.5
85.0
87.5
91.5
95.0
99.0
103.0
Waist (cm)
60.0
63.5
66.0
68.5
72.0
76.0
80.0
84.0
Hips (cm)
89.0
91.5
94.0
96.5
100.0
104.0
108.0
112.0

For customers from UK, Europe & Japan

U.S.
4/6
6/8
8/10
10/12
12/14
14/16
U.K.
8/10
10/12
12/14
14/16
16/18
18+
Europe
36/38
38/40
40/42
42/44
44/46
46+
Japan
7
7/9
9/11
11/13
13/15
17+

Fitting Information

Bikinis

You should get a perfect fit if you choose top and bottom sizes separately when buying two pieces.

  • Tops
    1. If you are larger-cupped, it might be easier to get perfect fit from back tie styles, such as Triangle or Butterfly tops.
    2. Back strap and hook closure styles, such as Classic Twist and Parisian tops generally adjustable in 3 levels, about 2 inches (5cm).
    3. All underwire tops have push-up pad pockets. Our Silicon Pads sold separately in Accessories.
  • Bottoms
    1. If you prefer more coverage or the position of your bellybutton is high, we suggest you to order up.
    2. G-String is free size. You can choose either from regular or full figure.

One Pieces

Order your one piece according to your dress size.

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Returns and Exchanges

When you buy from UjENA Mexico, you have have the opportunity to try on the item under your own conditions. All of our products can be returned for an exchange except for our G-string, thong and tonga bottom, underwear, videos, custom, and sale items. If you wish to exchange an item, please enclose the original invoice with your securely packed item(s) and state the reason for your return. All tags must be attached to the garments (NO exceptions).

In order for us to maintain our low prices, there will be a $5.95 fee to cover postage and handling of your exchange request charged to your credit card.

All exchanges must be made within 30 days from your invoice date. Returns must be received no later than 30 days from the date you placed your order for a refund. Your refund may take up to 60 calendar days from the date we received It from you. We never refund shipping and handling charges. A Restocking fee of 15% will be charged on returns/refunds over $175 or if you return over 75% of your order.

In the unlikely event that you receive a defective item, we will gladly replace it with the same item with no shipping charge. Absolutely no returns will be accepted for any reason later than 30 calendar days from your order date. We are NOT responsible for lost packages being returned. We are not responsible for packages dropped off and not signed for. Be sure to give us a secured address.

Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered CAN NOT be taken back. If we receive such goods we will charge you $30 and return the items to you. Any customer doing excessive returns will be taken off our mailing list and no further orders will ever be accepted. There will be a $25.00 charge on all checks that do not clear or for charge backs. Any fraudulent activities are reported to your local police department for prosecution.

Orders received after 12 PM PST will be processed the following business day. If you have any questions about your order, you may call 800-448-5362 and ask for the Order Desk.

Shipping

All orders are processed by 12pm Pacific Standard Time. All orders are shipped complete and will arrive within the shipping time below.

United States Shipping Options:
Regular (8-10 Business Days): Up to 6 items $ 9.95, 7 + items $ 11.95
Priority (4-7 Business Days): Up to 6 items $ 14.90, 7 + items $ 23.90
Express (3-4 Business Days, no P.O. boxes): Up to 6 items $ 23.00, 7 + items $ 39.00
FedEx 2-Day (2-3 Business Days, no P.O. boxes): Up to 6 items $ 34.00, 7 + items $ 49.00
Overnight Priority (1-2 Business Day, no P.O. boxes): Up to 6 items $ 42.00, 7 + items $ 69.00
Puerto Rico (USA) (7-20 business days): Up to 6 items $ 9.95, 7 + items $15.95
Other:
Canada (7-20 business days): Up to 6 items $ 9.95, 7 + items $18.95
Canada Priority (5-10 business days): Up to 6 items $ 39.00, 7 + items $59.00
International Mail (7-20 business days): Up to 6 items $ 20.00, 7 + items $40.00
Priority Mail International (5-10 business days): Up to 6 items $ 59.00, 7 + items $79.00
(additional fees may be charged in customs).

 

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